Download these 15 Free Service Agreement Templates to study before drafting our own agreement.
An IT service agreement clarifies the working agreement between two parties, an IT contractor and you, whether you need software installation or an intricate network. Hiring an IT contractor saves your cost and investment in the case when you don’t require full-time IT services for your business. It also ensures the job well-done. You can utilize an IT service agreement document if you are providing an IT product or service to another business, or you are hiring an IT service (or purchasing an IT product) to accomplish a project. It can be either a small project that you started at home or a project regarding large businesses. So the IT service agreement is a legal document that both parties are agreed upon to proceed with the project.
It’s very important to be familiar with the support needed and obligations that a contractor makes while defining an agreement. All policies should be clearly defined in the agreement to prevent the later mutual clashes or legal issues for both parties. The main element of IT agreement is the response and resolution time of the contract or project. Response time means the time a contractor takes to acknowledge the client’s call or email in which they advise them the solution to their issue. Whereas resolution time is the time they take to actually fix the problem. Mostly IT experts or companies respond to the client’s queries within 24 hours, but resolving the issue may take a longer time depending on the issue.
Free Service Agreement Templates