Download these 16 Free SLA Agreement Templates to assist you in drafting your own SLA Agreement effectively. You can also check out our post on Employment Agreement Templates and Partnership Agreement Templates.
SLA Agreement or service level agreement assists in providing or getting any type of service among business partners. This is a common agreement in business community which helps in avoiding the problems among business partners. SLA Agreements help in smoothness of flow of service among the peers by clearly defining the terms and conditions, as well as the obligations and rights of each business partner.
Types of SLA Agreements
Various types of business services are available in business community today. These includes IT services, infrastructure and maintenance services, civil and private services, and much more. In order to keep quality of service at appropriate level and to maintain the smooth flow of wealth for service provider, they sign an agreement between the peers. You shall mention obligations and penalties if not performing the duties according to the quality of service in this SLA Agreement.
Such SLA Agreement covers Common details that includes the quality of service rules, the response time and aggregate problem solving time, complete service description and payment procedure. Other common sections to include in all types of agreements are important dates, signatures and duration of contract. Also mention termination process for this agreement to define quit process.
Using SLA Agreement Templates
Customized SLA templates can be used in order to achieve the benefits of SLA Agreement according to the nature of business between service provider and service receiver. A lot of SLA templates are available on web which can be utilized according to business needs.
It is important to renew the agreement after expiry in order to keep the quality of service at its agreed level. SLA Agreements can be used to keep the supplier complying according to the clauses defined in agreement.
Sample SLA Agreement Templates